How do I download? Click the “Download” button. Save the file to your “Desktop”. Do not change the file name. After the download has completed, double-click on the file icon to start the installation.
- Firewall – A firewall can prevent you from downloading a file.
- Anti-Virus Programs – Anti-virus programs scan downloaded files and can stop a download. As a result, the file may not download or can become corrupted or damaged.
- Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and can stop a download.
- Screen Saver – Screen savers have been known to interfere with a download or affect system performance during a download. We recommend you disable your screen saver before you download.
If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.
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Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.
Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you need assistance with your download, please contact Customer Service.
If you need assistance with installation, activation, or use of your product after downloading, please contact Technical Support.
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For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.
Technical support email: OFFIE.OESD.NA.00.EN.MSF.SEA.CS.T01.RTG.00.EM@css.one.microsoft.com
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More questions? Back to Main Help Page
More questions? Back to Main Help Page
More questions? Back to Main Help Page
If you purchased EDS but are still unable to download, make sure the order is not more than two (2) years old. EDS downloads are limited to two (2) years after the initial product purchase.
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To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
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More questions? Back to Main Help Page
Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you have verified that the code you've entered is correct and you're still having difficulties, please contact Technical Support
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